Usability: Contextual inquiry Ideally, if there’s a chance to interview the website’s design/development team prior to the site visit, you definitely should do that. Contextual inquiry (CI) is a user-centered design (UCD) research method, part of the contextual design methodology. Critical Acclaim for Rapid Contextual Design! A UX researcher observes how a user interacts with a product in their environment (e.g., their workspace). With this book, the gap disappears. Rapid contextual design : a how-to guide to key techniques for user-centered design Karen Holtzblatt, Jessamyn Burns Wendell, Shelley Wood （The Morgan Kaufmann series in interactive technologies） Morgan Kaufmann Publishers is an imprint of Elsevier, c2005 A round of contextual inquiry While RQ1 was mainly covered during the contextual inquiry, where we obtained a first version of the LA model for lesson observation, the participatory-design session with the stakeholders addressed RQ2, helping us to fit the model to their needs. In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. Preparation The preparation of a contextual inquiry depends on the target group. Here are those little gems of Although Contextual Design is one of our most powerful design tools, there has been a gap between theory and practice. Milestone 2: Contextual Inquiry Milestone Mission In this session we gathered users' feedback and tried to understand their perspectives of using Gallery through Contextual Inquiry interviews. Use this meeting to agree what you'd like to learn, brief people on what the schedule looks like, and go over the rules of … コンテクスチュアル・インクワイアリーとは コンテクスチュアル・インクワイアリー（Contextual Inquiry – 文脈的質問法）とは、 ユーザーの現場に身を置き文脈に応じて調査を進め、行動の根底にある潜在的なニーズを明らかにする、観察とインタビューの手法 です。 Following your Contextual Inquiry After your session, you will review your notes and observations. Notes for the contextual inquiry session which would include: [See slide no. at home or work. In this inquiry session both are partners, trying to unveil relevant aspects of the user’s work together. As with all qualitative research, you should compare your notes from each participant’s session and look for similarities. Probe participants on how they would approach the topic—as in a mini-contextual inquiry. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in A typical session can take place in as little as 30 minutes. Contextual inquiry (CI), an observational method, allows users to demonstrate their processes in their natural setting (Wixon et al., 1990). Contextual Inquiry in the Healthcare Ecosystem October 10, 2019 Boston Children’s Hospital Simulation Center The AM Session: 8:00am – 12:00pm Contextual Inquiry – Planning, Methodology & Fieldwork The PM Session… Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities. Last Conducting the Remote Contextual Inquiry The session is a great opportunity to invite developers, functional analysts, and strategists to Contextual Inquiry Interpretation Session Work Models, Affinity Diagram, Personas Visioning Contextual Design Talk to specific users in the field Interpret the data as a team to capture key issues Consolidate data across users for a Contextual inquiry occurs in context. approx.) A round of contextual inquiry Researchers use contextual inquiry to observe what users do and how they do it, e.g. Most of the time, this is in the early stages of a project. Because of the amount of information that in my experience you could get in these kind of sessions, I will limit these to … Contextual Inquiry of a Yoga Teacher The interviewer for this contextual inquiry was a person who is a Yoga Teacher, a Runner and a follows a Vegan. Subject rates it very highly –9/10 and calls it the best platform.9/10 and calls it the best platform. Each contextual inquiry session took approximately 60 to 90 minutes to complete. used artefacts, physical context, communication, process, culture, etc. You should learn from the makers of the website how it was intended to work, and then compare that to how it’s actually used. A contextual inquiry is a UX method that is growing in definition. We compensated participants with $30 in cash. Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and … Contextual design : defining customer-centered systems Hugh Beyer, Karen Holtzblatt Morgan Kaufmann Publishers, c1998 : pbk The contextual interview is an important part of the contextual design movement which was developed by Beyer and Holtzblatt. Contextual inquiry As the name implies, a contextual inquiry is a type of research that takes place in the context of a user. A contextual interview, or contextual inquiry, is a user research method specifically designed to provide insight into the environment or context in which a design will be used. It provided us with strong evidence on A contextual inquiry is always a valuable technique whenever you want to find out more about users. A contextual interview session typically consists of a mix between a traditional user interview and observations of how the research participants use a product or service in the relevant context. 1 to 6 participants | about 1 hour Objectives Proto-personas are a variant of the typical persona, which is In any user interview or contextual inquiry session, questions will come up that you’ll want to ask. As to the logistics of actually using contextual inquiry, there are pros and cons to consider: Each of them may focus on different aspects, e.g. Some may be small clarifying questions (always ask these, as it is better to be sure than to guess). He has been physically active for over 11 years and yet I found it surprising that he has only used a handful of technology apps to track his physical activity. Contextual inquiry (4 hr. …It involves observing people performing their tasks and having them talk about what they are doing while they are doing it. Develop a set of quick, ad hoc personas that depict your customers (or those who are encountering this situation or problem). Other participants take the role of observer. If you need a reason to conduct contextual inquiry you might want to follow Dan Ritzenthaler’s lead (he is the Senior Product Designer at HubSpot) who says; “I get very uncomfortable when someone makes a design decision without customer contact.” A traditional contextual inquiry is a mix of a user interview and an observation session conducted in the actual environment of the user. 7 for reference] - Questions asked during the session and user answers to those questions - Distractions faced … Next, probe for the issues and roadblocks that prevent the participants from accomplishing their goals and how they feel about them. 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